Technical Writing & Compliance

Key Responsibilities

We are looking for someone who has a good grasp of compliance to champion documentation and compliance.

• Proficient in writing standard operating procedures for new processes and procedure documents.
• Creating User manuals, Release notes, Installation guides, Presentations, Cheat-sheets and How-Tos
• Working with internal teams to obtain an in-depth understanding of the processes and the content requirements
• Coordination with design team for photography of parts/processes for documentation and manual writing as necessary.
• Developing high impact communication collaterals for internal audience
• Write easy-to-understand user interface text, create tutorials to help end-users use a variety of applications
• Review and update the existing content
• Enforce compliance by monitoring all appropriate areas
• Any other relevant work that may be assigned

Quality – “the service and experience”

The entire premise of our company is that we achieve an unexpectedly high level of quality, transacted in a surprisingly simple process. This spans every facet of the company: our products, our services, our presentation, our ethics and our interactions.

People – “who we are”

Our culture supports team members in excelling in their particular roles, allowing and encouraging them to have ownership of and responsibility for their realms. We believe that this leads not only to the success of the team, but to greater job satisfaction.

Training – with an emphasis on continual skill and knowledge improvement, and efficient and direct feedback

Trust – the key to good management is developing mutual trust and respect. An ownership attitude can only be expected if there is trust

Communication – not only what we do, how it must be done and by when, but WHY we do things and how they impact the larger goals

Workflow – “how we deliver our promise”

Effectively managing the flow of work is vital to maintaining the quality of experiences and keeping matters sane and predictable.

Our workflow relies on planning, procedure, communication and organization:

• Planning so that everyone knows what is happening in advance
• Procedures ensure that we don’t miss anything
• Communication ensures that the right people know what they need to know at the right times and we avoid surprises
• Planning and organization support predictability in: where things are, how long will tasks take

Efficiency – “how we can keep doing what we do”

This refers to efficient use of human and material resources and striving for constant reduction of errors.

• Organization and the flow of work is vital to efficiency
• Efficiency only occasionally means working faster. It usually means working smarter and more systematically

You are encouraged to make decisions and act independently within the framework of the above guidelines and in keeping with our benchmarks:

• We provide extra-ordinary service
• Our interactions and their presentation surprise and delight with their unexpected level of quality and thoughtfulness
• We treat our coworkers with the respect due to our peers
• We keep our workplace clean, organized, efficient, and safe
• We continually strive to do less harm to our environment and world
• Professional demeanour and ability to work diligently and communicate at all levels within the organization
• Ability to prioritize workload, manage and track time effectively
• Team player with ability to work with their own initiative
• Excellent pragmatic problem-solving skills in a business situation
• Integrity with assertiveness to raise potential questions and potential issues to the appropriate levels
• Documenting activities